Shipping policy

Last updated: October 29, 2026

Free standard shipping on every order within the United States. No minimum purchase required.

Shipping rates & delivery estimates

Shipping method	Processing time	Delivery time (after dispatch)	Cost
Standard Shipping (United States)	1–2 business days	7–14 business days	FREE

Processing time

Orders are processed within 1–2 business days (Monday–Friday, excluding US federal holidays). Orders placed on weekends or holidays begin processing on the next business day. During peak periods (such as Black Friday and the holiday season) processing may take up to 1 additional business day.

Delivery time

After dispatch, orders typically arrive within 7–14 business days. Delivery times are estimates, not guarantees, and may be affected by carrier delays, weather or high seasonal volume.

Shipping destinations

We currently ship to addresses within the United States (all 50 states). We do not ship to PO boxes or APO/FPO/DPO addresses at this time.

Order tracking

You will receive a shipping confirmation email with your tracking number as soon as your order ships. Tracking updates can take 2–4 business days to appear after the first carrier scan. You can also follow your order on our Track Order page.

Multiple items

Orders with more than one item may ship in separate packages and arrive on different days. You will receive tracking for each package.

Duties & taxes

All orders are delivered within the United States. Applicable sales tax is calculated at checkout. There are no additional import fees or duties charged to you on delivery.

Address changes

Please double-check your shipping address at checkout. To change an address, email stonevale@gmail.com within 12 hours of placing your order. Once an order has been processed, we cannot change its destination. We are not responsible for orders shipped to an incorrect address provided at checkout.

Lost, delayed or damaged packages

If your tracking has not updated for 10 business days, your package is marked as delivered but you did not receive it, or your order arrives damaged, contact us at stonevale@gmail.com with your order number (and photos for damage). We will work with the carrier to resolve it and, where applicable, send a replacement or issue a refund.