Refund policy

Last updated: October 29, 2026

We want you to love every pair. If something isn't right, you have 30 days from the date of delivery to request a return or exchange. This includes items purchased on sale or during promotional events (including Black Friday), unless an item is clearly marked as final sale at the time of purchase.

Eligibility

Items must be unworn, unwashed and in their original condition, with all tags and the original box/packaging.
Please try footwear on indoors on a clean surface. Soles showing outdoor wear cannot be accepted.
Proof of purchase (your order number) is required.

Non-returnable items

Gift cards
Items marked as final sale
Items that have been worn outdoors, damaged after delivery or altered

How to start a return

Email stonevale@gmail.com with your order number, the item(s) you want to return and the reason.
Our team will reply within 1 business day with the return instructions and the return address.
Pack the item(s) securely in the original box and ship them using a trackable service.

Please do not send items back before receiving return instructions. Returns sent without authorization may not be accepted.

Return shipping costs

Return shipping is the customer's responsibility, except when the item is defective, damaged or not what you ordered — in those cases we cover the full cost of the return. There are no restocking fees.

Refunds

Once your return is received and inspected, we will email you to confirm whether the refund was approved. Approved refunds are issued to the original payment method within 5–10 business days. Original shipping charges (if any) are non-refundable unless the return is due to our error.

Late or missing refunds

If you haven't received your refund after 10 business days, first check your bank account again, then contact your bank or card issuer, as posting can take additional time. If you have done this and still have not received your refund, contact us at stonevale@gmail.com.

Exchanges

Need a different size or color? Email us and we will help you with the exchange. The fastest way to get the pair you need is to return the original item and place a new order for the correct size or color.

Damaged, defective or incorrect items

Please inspect your order on arrival. If an item is damaged, defective or incorrect, contact us within 7 days of delivery at stonevale@gmail.com with your order number and photos. We will send a replacement or issue a full refund, including shipping costs.

Order cancellations

Orders can be cancelled free of charge within 12 hours of purchase, as long as they have not yet been processed or shipped. Email stonevale@gmail.com as soon as possible with your order number.